Published thought leadership
Books, articles, and media in industry outlets.
AI-Powered Data Transformation: Modern Solutions for Insurance and Beyond
Co-authored with Pankaj Pant, Anshul Kaushik, and Satya Prakash. A practical guide to data governance, integration, and AI readiness for regulated industries, written from real-world experience on live insurance and financial services programs. The goal: help readers move from project execution to confident, defensible decision-making that creates lasting value.
AI Driven Predictive Modeling Techniques for Improving Risk Assessment and Policy Management in Modern Insurance Systems
Insurance systems can now be more precise, scalable, and flexible thanks to rapid AI development. This work introduces AI-driven predictive modeling. It improves policy management and risk assessment via gradient boosting machines, deep neural networks, and ensemble learning. Advanced data preprocessing, feature selection, and model optimization were used to process health, vehicle, and property insurance data. Using new data streams to update risk ratings makes policy ideas and real-time premium modifications more detailed. SHAP-based interpretability tools promote open decision-making, which aids rule-following. Experiments used 1.2 million anonymized insurance records. Models were 15.4% more accurate at predictions, 17.8% less likely to give false positives, and 21% faster at policy adjustments than regular statistical models. Customer satisfaction increased 13%, indicating that individuals trust AI-assisted decisions. Co-Author: Pankaj Pant; Anshul Kaushik; Satya Prakash; Tarun Goma
AI's Role in Transforming the TPA Landscape in Life Insurance and Annuities
Authored by Souma Basu. How AI is moving third-party administrators in life and annuities from legacy back-office processing to strategic partnership: intelligent intake, conversational servicing, transparent claims, governance, and the rise of agentic TPAs. Also available as a full article on this site.
Efficient Insurance Operations: How AI Is Helping to Drive Down Costs
Co-authored with Mohammad Ibrahim, Sean Butler, and Matthew Norden as part of Capco's US GenAI series. Examines how AI reduces insurance operating costs across three key use cases: claims processing, fraud detection and prevention, and risk assessment and underwriting, with real-world examples from carriers like Zurich and GEICO.
The Flight of Insurance from California
Authored as Principal in Capco's US Insurance Practice. Examines why major carriers like State Farm and Allstate exited California's homeowners market, covering wildfire risk, Proposition 103 rate regulation, the strain on the FAIR Plan, and parallels in Florida, Louisiana, and Colorado.
Embracing Innovation: The Future of Property and Casualty Insurance
Authored by Souma Basu. With global premiums projected to reach $10 trillion by 2030, this piece maps four forces reshaping P&C insurance: IoT-driven risk prevention, data-driven operational optimization, sustainability and ESG, and embedded insurance at the point of sale.